Demo / Illustrative Project

Booking Engine for a Regional Travel Operator

Demo Client — Travel Co.

A phone-and-email booking process was replaced with a self-serve booking engine integrated with existing inventory.

The Challenge

All bookings required a phone call or email exchange, limiting throughput during peak season and causing missed bookings after hours.

We prioritized a self-serve booking flow for the highest-volume packages first, keeping the phone workflow available as a fallback.

Built a booking engine with live availability, integrated payments, and automated confirmation emails.

Launched alongside the existing phone process, with self-serve bookings gradually taking over as the primary channel.

Results

+120% bookings captured outside office hours after hours bookings

10 weeks timeframe

A legacy storefront was losing checkout conversions on mobile; we rebuilt the front end and simplified checkout.

Order and inventory tracking lived in spreadsheets across three regional offices; we built a unified portal.

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